As a business owner there are a couple of qualities that I look for when hiring employees or vendors/contractors-
1) is the individual or business competent. Not just adequate. But do they really understand how to do the job in question.
2) does the individual or business think in terms of…not just solutions, but a better way. In other words, do they really care about my business
The Phonesmith ranks very high in both of these qualities. Very knowledgeable and prepared. But also thinking of my business. Even on his personal time. What more can you ask for?